Shipping policy
Last updated: 21 August 2026
SORTEDKIT currently delivers to customers in the United States, United Kingdom and Canada.
Products may be fulfilled from local, regional or international warehouses depending on stock availability, the product ordered and the customer’s location.
Order Processing
Orders are normally processed within 1 to 2 business days, excluding weekends and public holidays.
During busy periods, promotions or major public holidays, processing may take slightly longer.
You will receive a confirmation email after placing your order and a further notification when tracking becomes available.
Estimated Delivery Times
Estimated delivery times begin after the order has been processed and dispatched.
United States: approximately 3 to 15 business days.
United Kingdom: approximately 3 to 16 working days.
Canada: approximately 4 to 17 business days, depending on whether the product is fulfilled locally or through a cross-border warehouse.
Expedited delivery may be available for selected products and destinations when displayed at checkout.
These delivery periods are estimates and are not guaranteed. Weather, customs checks, carrier delays, public holidays and other circumstances outside our control may affect delivery.
Shipping Costs
Shipping charges are displayed at checkout before payment and depend on the delivery destination, order value, available warehouse and selected delivery method.
Any free-delivery offer and its minimum order value will be displayed on the website or during checkout.
Tracking
When tracking is available, the tracking number will be sent to the email address used for the order.
Tracking information may take between 24 and 72 hours to update after dispatch.
Some orders containing multiple products may be divided into separate parcels and may arrive on different days.
Customs, Taxes and Import Charges
International and cross-border orders may be subject to customs duties, import taxes or local handling charges.
Where these amounts are calculated and collected at checkout, they will normally be prepaid. Where they are not collected at checkout, the recipient may be responsible for paying them directly to the carrier or relevant authority.
SORTEDKIT is not responsible for delays caused by customs clearance or unpaid import charges.
Incorrect Addresses
Customers are responsible for providing a complete and accurate delivery address.
Contact sortedkit-store@outlook.com immediately if you notice an error. We cannot guarantee that an address can be changed after processing begins.
Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer.
Delayed or Missing Orders
If tracking has not updated for more than five working days or your order has not arrived within the expected period, contact us with your order number.
We will review the tracking information and contact the carrier or fulfilment partner where appropriate.
An order is not automatically considered lost because it arrives later than the estimated delivery date.
Orders Marked as Delivered
If tracking shows that your parcel was delivered but you cannot locate it, check around the property, ask household members or neighbours and contact the delivery carrier.
If the parcel remains missing, email us within seven days of the recorded delivery date.
Damaged Parcels
If a product arrives damaged, take photographs of the product and its outer packaging and contact us promptly at sortedkit-store@outlook.com.
Do not discard the product or packaging until we have reviewed the issue.
Contact Us
For delivery assistance, contact: