Privacy policy

Last updated: 21 August 2026

This Privacy Policy explains how SORTEDKIT, collects, uses and protects your personal information when you visit our website, make a purchase, contact us or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit or place an order with SORTEDKIT, we may collect information including your name, billing address, delivery address, email address, telephone number, order details and communication history.

Payment information is processed securely by Shopify and our authorised payment providers. SORTEDKIT does not directly store your complete card number or payment security code.

We may also collect technical information automatically, including your IP address, browser type, device information, time zone, cookie identifiers, pages viewed, referral source and interactions with our website.

How We Use Your Information

We use your information to process and deliver orders, arrange payments, provide order updates, respond to enquiries, prevent fraud, manage returns, improve our website and comply with legal or tax obligations.

Where you have provided consent, we may also use your contact details to send marketing messages, product updates or promotional offers. You can unsubscribe at any time using the link provided in the message or by contacting us.

Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Shopify may process your information to operate the website, complete transactions, prevent fraud and improve its services. You can learn more about Shopify’s privacy practices at:

https://www.shopify.com/legal/privacy

Fulfilment Partners and Suppliers

To fulfil your order, we may share necessary information with trusted suppliers, warehouses, delivery providers and fulfilment partners.

This may include your name, delivery address, telephone number, email address, ordered products and other information required to deliver or support your order.

Our suppliers and fulfilment partners are permitted to use this information only for order fulfilment, delivery, returns, fraud prevention or related customer support.

Some products may be dispatched directly from a supplier or warehouse located outside your country.

Other Service Providers

We may share information with service providers that help us operate the store, including payment processors, fraud-prevention services, analytics providers, marketing platforms, customer-support services and professional advisers.

We may also disclose information when required by law, court order, regulatory authority or to protect our legal rights.

Cookies and Analytics

SORTEDKIT uses cookies and similar technologies to operate the website, remember your preferences, understand website performance and provide relevant advertising where permitted.

You can manage non-essential cookies through our cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

International Transfers

Because our store, Shopify, suppliers and service providers may operate internationally, your personal information may be processed outside your country.

Where required, appropriate safeguards are used to protect personal information transferred internationally.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, fraud prevention, accounting, tax and legal requirements.

Your Rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information. You may also have the right to object to certain processing, withdraw consent or request a copy of your information.

Residents of certain jurisdictions may have additional rights concerning targeted advertising or the sharing of personal information.

To exercise your rights, email sortedkit-store@outlook.com. We may need to verify your identity before completing the request.

Children’s Privacy

Our website is not intended for children under 13, or the minimum legal age in their country. We do not knowingly collect personal information directly from children.

Security

We use reasonable organisational and technical measures to protect personal information. However, no online system or method of electronic storage can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when our services, legal requirements or business practices change. The latest version will always be displayed on this page.

Contact Us

For privacy questions or requests, contact:

SORTEDKIT
Email: sortedkit-store@outlook.com