Refund policy
Last updated: 21 August 2026
We want you to be satisfied with your SORTEDKIT purchase. This policy explains when products can be returned and how refunds are handled.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a full return, the product should be unused, undamaged and returned with its original packaging, accessories, instructions and components.
You will also need your order number or other proof of purchase.
Starting a Return
Before returning anything, email sortedkit-store@outlook.com with your order number, the product you wish to return and the reason for the return.
If the product is damaged, defective or incorrect, include clear photographs or a short video showing the problem.
Once the return is approved, we will provide the correct return instructions and return address.
Please do not return products to the supplier, manufacturer or address printed on the original parcel unless we specifically instruct you to do so. Unauthorised returns may not be received or refunded.
Change-of-Mind Returns
For change-of-mind returns, the customer is responsible for the return delivery cost.
Original delivery charges are normally non-refundable unless required by applicable consumer law.
Products must be packaged securely. We recommend using a tracked delivery service, as we cannot issue a refund for a return that does not reach the authorised return address.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery and contact us as soon as possible if the product is damaged, defective, incomplete or different from what you ordered.
Where the issue is confirmed, we will arrange an appropriate replacement, refund or other solution. SORTEDKIT will cover reasonable return costs when a return is required because we supplied a damaged, defective or incorrect product.
Non-Returnable Products
Returns may not be accepted for gift cards, personalised products, products damaged through misuse, or products missing essential parts or packaging.
Adhesive products that have been installed or had their protective backing removed may have a reduced refund value if their condition prevents resale. This does not affect your rights if the product is faulty or not as described.
Refunds
We will inspect the returned product and notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Please allow approximately 5 to 10 business days after approval for the payment provider or bank to display the refund.
If more than 15 business days have passed since your refund was approved, contact sortedkit-store@outlook.com.
Exchanges
The fastest way to receive a different product is to return the original item and place a new order after the return has been approved.
If you received the wrong product or a confirmed defective item, contact us before placing another order.
Cancellations
Contact us immediately if you need to cancel or amend an order.
We will try to help, but cancellation cannot be guaranteed after an order has entered processing or been dispatched. If the order has already shipped, you may request a return after delivery.
United Kingdom Cancellation Rights
If you are a UK consumer purchasing online, you may have a statutory right to cancel eligible purchases within 14 days of delivery and a further 14 days to return them.
You may be responsible for return costs unless the product is faulty, incorrect or not as described. We may reduce a refund if the product has been handled beyond what is reasonably necessary to inspect it.
Nothing in this policy limits your statutory consumer rights.
Contact Us
For return or refund assistance, email: